Refund policy
ShrimpCube Refund & Return Policy
All Sales Final
All ShrimpCube sales are final. Due to the nature of our products — which include live animals, perishable consumables, and precision-assembled hardware — we do not accept returns.
Live Livestock
Livestock claims are governed exclusively by our Live Arrival Guarantee. No refunds or replacements will be issued for livestock outside of that policy's conditions. Post-arrival losses due to water quality, acclimation, tank conditions, or husbandry are not eligible for refund or replacement under any circumstances.
ShrimpCube Hardware & Kit Components
ShrimpCube aquarium hardware (tank, filtration components, lids, and accessories) is inspected and tested before shipment. If you receive a hardware component that is damaged, defective, or incorrect, you must:
- Contact us at myshrimpcube@gmail.com within 48 hours of delivery.
- Provide clear photos of the damaged or defective item, the shipping label, and the packaging it arrived in.
- Include your order number.
Approved hardware claims will receive a replacement component or store credit at ShrimpCube's sole discretion. We do not issue cash refunds on hardware unless required by applicable law. Damage resulting from improper assembly, misuse, drops, or customer modification is not covered.
Consumables & Supplies
Shrimp food, water conditioners, substrate, and other consumable products are non-returnable and non-refundable once shipped. If you receive a consumable that is visibly damaged or clearly defective, contact us within 48 hours of delivery with photos and we will review it on a case-by-case basis.
Order Cancellations
Orders may be cancelled only before they have been processed for shipment. Once an order has entered fulfillment, it cannot be cancelled. To request a cancellation, contact us immediately at myshrimpcube@gmail.com with your order number in the subject line.
Approved cancellations are subject to a 10% cancellation fee to cover non-refundable payment processing costs and fulfillment labor already performed.
Chargebacks & Disputes
Filing a chargeback or payment dispute without first contacting ShrimpCube and allowing us a reasonable opportunity to resolve the issue will result in permanent account suspension and may be disputed with supporting documentation including tracking records, delivery confirmation, and correspondence history. We take fraud seriously and maintain detailed records on every order.
We genuinely want every customer to have a good experience. If something went wrong, contact us first — we are far more flexible in direct resolution than we are forced to be once a formal dispute is opened.
Limitation of Liability
ShrimpCube's maximum liability for any approved claim shall not exceed the original purchase price of the affected item. ShrimpCube shall not be liable for indirect, incidental, special, punitive, or consequential damages of any kind arising from the purchase, use, or ownership of any ShrimpCube product.