Shipping policy

ShrimpCube Shipping & Live Arrival Policy

Shipping Schedule

ShrimpCube ships live animals on Monday, Tuesday, and Wednesday only. This prevents packages from sitting in carrier facilities over the weekend, which is one of the leading causes of DOA arrivals.

FedEx 2Day — 2 business day transit UPS Next Day Air Saver — 1 business day transit

Orders are processed within 1–3 business days. Your tracking number will be emailed automatically once your order ships. Please monitor it and be ready to receive your package — live animals should never sit outside unattended.

During periods of extreme heat, extreme cold, severe weather, major holidays, or carrier disruptions, ShrimpCube reserves the right to hold your shipment until a safe shipping window opens. We will notify you if this happens. We reserve the right to delay shipments when weather conditions may compromise livestock safety.

Shipping Address Responsibility

You are responsible for entering an accurate shipping address at checkout. Orders returned due to incorrect addresses, refused delivery, failed delivery attempts, forwarding requests, or abandoned packages may be subject to additional shipping charges before reshipment. ShrimpCube is not responsible for losses caused by address errors made by the customer.

Carrier Delays

Once your order is accepted by the carrier, delivery timing is outside our control. Carrier delays, weather disruptions, mechanical failures, and routing errors do not automatically qualify for refunds or replacements. We choose our shipping windows specifically to minimize this risk, but we cannot control what happens inside a FedEx or UPS network.

ShrimpCube shall not be responsible for delays or losses caused by events outside of its reasonable control, including weather events, natural disasters, carrier service interruptions, labor disputes, or governmental actions.

Live Arrival Guarantee

ShrimpCube guarantees that your shrimp will arrive alive and in good condition when all of the following conditions are met.

How to File a Claim

If a shrimp arrives dead, you must:

  1. Contact us at myshrimpcube@gmail.com within 4 hours of the delivery timestamp shown in your tracking.
  2. Provide clear photos of the unopened shipping bag, shipping label, and entire package contents immediately after opening.
  3. Include your order number in the message.
  4. Keep all original packaging until your claim is reviewed and resolved.

Claims submitted after the 4-hour window may be denied. We selected this window because shrimp condition deteriorates rapidly after delivery, and exposure to ambient temperatures makes it impossible to determine cause of death with certainty.

What You May Receive

Approved claims may receive replacement shrimp or store credit at ShrimpCube's sole discretion. Shipping charges are non-refundable under any circumstances. If you request a replacement shipment, you are responsible for the cost of reshipping.

Any approved replacement shipment will contain only the affected livestock and will not include replacement plants, gravel, aquarium components, food, or other kit contents unless specifically approved by ShrimpCube.

Only one claim may be filed per order.

What Voids the Guarantee

The Live Arrival Guarantee is void if:

  • The package is left outside after delivery without being retrieved promptly
  • The first delivery attempt is missed and the package sits at a carrier facility for more than 24 hours
  • The package is delivered more than 24 hours after the first delivery attempt
  • The package is forwarded or rerouted to an address other than the original shipping destination
  • An incorrect shipping address was entered at checkout
  • The bag is opened before photos are taken
  • Required photos are not provided, are unclear, or do not show the unopened bag, shipping label, and package contents
  • The claim is submitted more than 4 hours after the delivery timestamp
  • The shrimp were removed from the bag before documentation was completed

ShrimpCube also reserves the right to deny claims that appear fraudulent, abusive, or inconsistent with carrier tracking data.

After Arrival

Our guarantee covers arrival only. Once shrimp have been delivered alive and in good condition, their long-term health depends entirely on factors outside our control: water parameters, temperature, acclimation method, feeding, tank mates, chemicals, medications, and general husbandry. Shrimp are sensitive animals and individual outcomes will vary. We cannot and do not guarantee survival after arrival.

Improper acclimation is one of the leading causes of livestock loss. Customers are responsible for following the included acclimation instructions.

All livestock sales are final. Due to the nature of live animals, we do not accept returns.

Limitation of Liability

ShrimpCube's maximum liability for any approved claim shall not exceed the purchase price of the affected livestock. ShrimpCube shall not be liable for indirect, incidental, special, punitive, or consequential damages of any kind arising from the shipment, care, or ownership of livestock.